Student Handbook
Black & White Academy Ltd
Information for learners attending Black & White Academy Ltd
Welcome
Welcome to Black & White Academy Ltd. We provide educational and training activities in hairdressing, hair extensions, trichology, hair and skin education, cultural and historical studies, and related subjects. Course-specific information will explain the content, duration, venue, fees, entry requirements and any certificate or qualification available.
Before Your Course
Read the course information and any joining instructions. Check the date, time, venue, travel arrangements, clothing or equipment required, and any preparation tasks. Tell the academy in advance if you need an adjustment or have a question about taking part.
Attendance & Punctuality
Attend on time and let the academy know as soon as possible if you will be absent or delayed. Some courses require attendance and completion of practical tasks to meet the stated learning outcomes. Any attendance requirements will be explained for the individual course.
Behaviour & Respect
Treat tutors, learners, clients and venue staff respectfully. Discrimination, bullying, harassment, threats, violence, unsafe behaviour and deliberate damage are not acceptable. Follow instructions and respect confidentiality and other learners' personal information.
Practical Training & Safety
Follow all health and safety instructions. Use tools, electrical equipment, products and chemicals only as instructed. Do not undertake a practical activity until you have received the relevant guidance. Report accidents, injuries, hazards or near misses promptly.
Assessment & Feedback
Your course information will explain how learning is assessed, what evidence may be required and how feedback is provided. Follow assessment instructions and submit your own work unless collaboration is specifically permitted. If you disagree with an assessment decision, use the academy's Complaints and Appeals Policy and any applicable awarding organisation procedure.
Safeguarding & Welfare
Everyone has the right to learn in a safe environment. The Designated Safeguarding Lead is Aishia-Ruth Palmer. Raise safeguarding concerns through the academy's official contact details. If someone is in immediate danger, contact emergency services. Learners under 18 should follow the safeguarding and supervision arrangements explained for their course.
Accessibility & Support
Tell us if you need learning support, an accessible format or a reasonable adjustment. We will discuss your needs and what can be arranged for the course.
Fees, Cancellations & Certificates
Course fees, payment terms, cancellation arrangements, refunds and certificate details are set out in the course information and applicable Terms & Conditions. Ask the academy if anything is unclear before booking. Certificates are issued only in accordance with the requirements of the particular course or awarding organisation, where applicable.
Complaints & Privacy
You can raise concerns using the Complaints and Appeals Policy. Personal information is handled in accordance with the academy's Privacy Policy and applicable data protection requirements. Do not share another learner's personal information, photographs or work publicly without appropriate permission.
Contact & Support
For course questions or learner support, contact:
Aishia-Ruth Palmer